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Create a new warranty claim for your TimberTech product. Learn about TimberTech's warranty & caring for your TimberTech products. Necessary cookies are absolutely essential for the website to function properly. A list of open investigations and 7 years ago . Products; Inspiration; Resources; Advantages; Free catalogues; Contact us; Customer service. While TimberTech has reimbursed some buyers for the price of the decking, the company has not paid for the labor costs of installing the decking or for the removal and replacement of the stained and discolored wood, the lawsuit claims. TimberTech AZEK . Backed by an industry-best Lifetime Limited Product Warranty and our 50-Year Limited Fade & Stain Warranty. At TimberTech, we know life's tender moments happen on our tough decks. PRO. Explore composite decking, railing & pavers that offer design versatility, technological superiority & the best composite deck warranty in outdoor living. Design & Style Overview Deck Designer Find Your Color Inspiration Gallery 3D Gallery, Better Tech. The lawsuit claims TimberTech’s warranty agreement expressly states that decking materials will be delivered “free from material defects.” This warranty is offered for 25 years from the date of the decking’s installation, yet the decking is allegedly failing far earlier than expected. We back your DrySpace with a 25–Year Limited Warranty. According to the lawsuit, the decking’s protective coating deteriorates prematurely, causing the decking to show obvious discoloration, which has been described by property owners as “milky white,” “chalky,” “like diluted milk” and “dark brown.” Consumers who bought or own the XLM decking line on their properties may be able to take part in this lawsuit to seek compensation for repair and replacement costs, among other damages. At first, it appear to have removed them, but after a day or two and rain, they were still there. If the deck is wet, they are not noticeable.”. TimberTech Warranty Registration. Plaintiff Todd M. Gornstein asserts that the defendants failed to honor their 25-year warranty because these discoloring issues were not deemed a “defect.” According to the TimberTech decking defect class action lawsuit, Gornstein had approximately 700 square feet of TimberTech XLM Mountain Cedar decking installed in 2009. information here is for reference only. Backed by a 30-Year Limited Product Warranty and our 30-Year Fade & Stain Warranty. Timbertech falsely advertised its XLM decking. Location of This Business 894 Prairie Road, Wilmington, OH 45177-8847. TimberTech AZEK . TimberTech failed to honor warranties. The user can choose between two activation types: single and portable licenses, both of them are permanent. Both companies provide their customers a 25-year limited warranty. Close Menu. Timbertech vs Trex: Warranty. But opting out of some of these cookies may have an effect on your browsing experience. It’s time to Go Against the Grain®. These cookies will be stored in your browser only with your consent. Real inspiring. See how others have transformed their outdoor spaces. A class action lawsuit allows people who have faced the same problem to come together and seek compensation from a company. Our staff members are not only available to you during the installation phase; you can also find them at our four regional branches and, of course, at our headquarters in Eutin. timbertech.com | 4 TIMBERTECH FADE AND STAIN WARRANTY – TERRAIN, … All TimberTech decking materials are resistant to splitting, splintering, rotting or structural damage from termites or fungal decay. The suit is also asking TimberTech to reassess and re-audit all warranty claims regarding XLM decking, including claims that were denied. View the Warranty and Care information for TimberTech Decking and Railing products. View the Warranty and Care information for TimberTech Decking and Railing products. Attorneys residential warranty (10 year commercial). TimberTech DeckCleaner™ will not damage the DrySpace system, and it can actually be used to clean the surface of DrySpace. Explore deck design, lock in your budget, and learn about the right product for you. Close Menu. The products have gotten better but will they ever not fade no eventually they will fade just like anything that is exposed to the elements and uv rays. Products; Inspiration; Resources; Advantages; Free catalogues; Contact us; Customer service. Timbertech offers a basically identical warranty however their fade and stain warranty is good for 30-years. ClassAction.org is a group of online professionals (designers, programmers and writers) with years of experience in the legal industry. Consumers have reported a number of problems with TimberTech's XLM line of decking, including discoloration, cracking and premature failure of the product. We tried washing them off again, but no go. This site uses cookies to ensure you get the best experience. We believe in beautiful homes — and that includes the planet. Email Save Comment 6. Support zu allgemeinen Fragen rund um unsere Software: Telefon + 49 4521 7600 380. Informieren Sie sich über die TimberTech-Garantie und die Pflege Ihrer TimberTech-Produkte. To receive further information on other TimberTech products visit www.timbertechuk.co.uk or call 029 2080 3756. According to the lawsuit, TimberTech failed to conduct adequate tests before approving and selling the product and should have known that the PVC used to treat the decking made it susceptible to color deterioration. If there are problems related to internet connection, just download and run the appropriate patch from your personal page. TimberTech recommends using leg caps on deck furniture and grill mats to minimize this risk, avoiding vinyl or rubber. We promise protection from cracking, peeling, and more. On May 29 th 2012 Shelley McCune, a warranty specialist with TimberTech requested that we send pictures and receipts for the boards. Like | 1; Save; Comments (6) PRO. By mid spring with the warmer weather a rapid progression to black occurred which in some areas is now complete. TimberTech is one of the more recognizable brands to the average consumer, and it’s also easy to acquire. This website uses cookies to improve your experience while you navigate through the website. Rockin' Fine Finish. For more information, visit http://www.timbertech.com/warranty-and-care/ Warranty Documents - English Expand. The company has also, on occasion, recommended cleaning products after receiving complaints of spots and marks, but, in several cases, the effects of the cleaners were only temporary – often lasting only until the next rainfall, according to the lawsuit. Garantie- und Pflegeinformationen für Dielen- und Geländerprodukte von TimberTech lesen. working with ClassAction.org are no longer investigating this matter. The lawsuit describes online consumer complaint boards as “replete with examples of angry customers who paid top dollar for TimberTech XLM and are furious about its performance.” Typical complaints, which describe a number of colors including “desert bronze,” “harvest bronze,” and “twin finish,” include ([sic] throughout): “My TimberTech was discolored from the get go. This consists of all defects in workmanship and materials including splitting, forming splinters, rotting, and structural damage. I also have a back porch that has some frost and blackening on the ends of the boards.”, “Had TT Harvest Bronze installed in July, 2011. ReliaBoard and DockSider products offer a 30-Year Limited Warranty – Structural (Residential Only) and 10-Year Limited Warranty – Structural (Commercial). They recommended using Krud Kutter cleaner. TimberTech advertised its decking as reliable, low-maintenance, dependable and “attractive for years.” Plaintiffs in the lawsuit allege that they chose TimberTech’s XLM decking because of its purported longer lifespan, but experienced problems almost as soon as the decking was installed. I purchased the Twin Finish in grey, but some of the boards after taking off the shrink wrap were stained with some kind of brown material. Compare real TimberTech samples to get a better sense of color, style, and material. TimberTech decking is a composite material made of wood particles and high-density polyethylene, with added compounds to resist rot, mold and scratching. lawsuits can be viewed here. TimberTech has compiled this Maintenance Guide to provide a thorough resource for technical information and installation instructions for our deck boards and railing systems. All it did was cover them up. These problems may stem from a design defect – in which case TimberTech may be responsible for compensating property owners for repair and replacement costs. Access a Claim. 7 years ago. Have Lawsuits Been Filed? Before commenting, please review our comment policy. After laying down what wasn't stained on a 16x16 foot deck, the rest of the product seems to be reacting with UV radiation and they too are starting to discolor.”, “I am experiencing the same issue with TimberTech xlm desert bronze. I have a large wrap around front porch that has both frost and extensive (80%) blackening in some areas. Business Details. File a Claim. We also use third-party cookies that help us analyze and understand how you use this website. Any problems to the decking or railing products resulting from curving/bending are expressly excluded under TimberTech’s Limited Warranty. TIMBERTECH DECKING, DRYSPACE & ACCESSORIES WARRANTY timbertech.com | 2 TIMBERTECH® DECKING, DRYSPACE & ACCESSORIES WARRANTY 25-Year Limited Residential Warranty 10-Year Limited Commercial Warranty Statement of Warranty: This warranty is given to either (1) the original purchaser or (2) the owner(s) of the property Search for a contractor near you who can install TimberTech products. TimberTech® is a leading manufacturer in low-maintenance high quality decking and balustrade | Free catalogue ; Products Decking . Will deck cleaners damage DrySpace? TimberTech is currently facing a class action lawsuit over claims that its XLM range of decking, which is sold in “desert bronze,” “harvest bronze,” and “twin finish” colors, is defective. Boy I'm a sucker. TimberTech is accused of failing to test its XLM decking in a real-world environment before bringing the product to market, thereby failing to ensure that conditions like rain and sunlight would not affect the quality and color of the decking. Custom deck design software, 3D outdoor living spaces. Featured Answer. Kind Regards, TimberTech Warranty Team. Our support services. TimberTech Warranty Registration. A deck's beauty and durability should stand the test of time. We sent several pictures (Artifacts 1-5 below) and the lumber company, Safrit’s Lumber in Beaufort, NC, sent the requested receipts. Support is free during the first 6 months after the purchase and included in the Annual Software Maintenance Fee thereafter. Any other cleaners should be verified to be vinyl-safe before using. TimberTech Buildings online guide; Contacts. In this case, anyone who has TimberTech decking and experienced the discoloration problems caused by the alleged defect may be able to seek compensation for repair and replacement costs, among other damages. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. • TimberTech EDGE™ – 25-year product warranty and 25-year fade & stain warranty. You also have the option to opt-out of these cookies. It arrived from the lumber yard where I purchased it from with this dark brown stain on it. All Rights Reserved. Nessun prodotto nel carrello; Search. Close Menu. Take advantage of our comprehensive support services. Their current lineup is tiered as well, so there are styles for budget-conscious homeowners along with premium products … That’s why TimberTech backs its premium outdoor products with industry-leading warranties. Warranty & Care. Has timbertech solved it`s fading and discoloration problems? Of course, when you build the best products, backing them up is easy. 1-800-307-7780. You look at the ends of some of these boards and you can see some kind of brown gunk collecting on the end. Better Deck.™ Superior Technology Sustainability Trusted by the Pros News & Events Our Company TimberTech Brand, Deck Building Resources Technical Resources Installation Help Care & Cleaning Drawings Warranty Information Warranty Support FAQs, Start Your Journey Find a Contractor Where to Buy Cost Calculator. Occasionally, even when the … One of the fantastic aspects of TimberTech's composite deck boards is the longevity and durability that they provide. The AZEC, TimberTech and Wolf Home Products offer manufacturer’s warranties with their products. Where we are; Who we are; Work with Us; Resellers; Request Information; Request an offer; Blog; 0. Customer support. Contacted TT to inform them of the findings. Access a Claim. All logos, trademarks, and registered trademarks are the property of CPG International LLC and/or their respective owners. What types of licenses exist? Innovative technology, meet sustainable outdoor living. View the Warranty and Care information for TimberTech Decking and Railing products. See our Legal Disclaimer page for all legal notices. Access your existing TimberTech warranty claim to get all your info right at your fingertips. These cookies do not store any personal information. We believe a deck should stand the test of time. TimberTech / AZEK Porch Fade & Stain Warranty . raikesfam. Our best-in-class warranties. TimberTech warranty video covering the online claims process. The TimberTech guarantee goes beyond decking. I assumed this product had gone through at least a couple of years of testing. He says that the decking began to fade and develop a milky … Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Real people. Both offer limited warranties that cover material defects, splinters and rot on all of their capped decking products. 0449 861967. One brand, three ways to Go Against the Grain.® Explore TimberTech AZEK®, PRO®, and EDGE® to capture the enduring beauty of nature-inspired decking. Rest assured, we have you covered. Immediately after washing off the deck after the contractors were finished, we noticed irregular blotches and spots that looked like diluted milk. Trex vs Timbertech – Warranty A 25-year fade and stain warranty covers all capped composite decking offered through Trex. Learn about TimberTech's warranty & caring for your TimberTech products. Register TimberTech products within 30 days of receipt of product to be eligible for our limited warranty. Quickly & easily complete registration now with your receipts. TimberTech Decking Warranty All TimberTech products are made from a technologically advanced composite wood material that is designed to provide years of low-maintenance use and enjoyment. Timbertech failed to properly test XLM decking. 1-800-307-7780. Backed by a 25-Year Limited Product Warranty and our 25-Year Fade & Stain Warranty. TYPES OF LICENSES. See full warranty details. We work closely with class action and mass tort attorneys across the country and help with investigations into corporate wrongdoing. 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Curving/Bending are expressly excluded under TimberTech ’ s why TimberTech backs its premium outdoor products with warranties. Any problems to the average consumer, and news straight to your inbox current lineup is tiered as well so!

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