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waterstones delivery review

My card and account is fine so it was a problem on their website.I have a Waterstones card, but it doesn't recognise this on line either. Like others, I've now experienced long delays, no communications, complete indifference at the local shop, and no one answering the Customer Support line. I have tried twice to contact Waterstones by phone but there was no answer. FREE Delivery by Amazon. Delivery Reviews are a common exercise for municipalities to gauge their level of service across all business units and see where opportunities for efficiency and effectiveness exist. Embed review. The book I had ordered was in stock according to the ordering process. My card and account is fine so it was a problem on their website.I have a Waterstones card, but it doesn't recognise this on line either. After five days of silence and numerous complaint messages I still heard nothing. I am now hoping that re-ordering with my credit card will work. Send a support ticket and get an automated "It's Covid's fault" response ticket. Makes your hair look beautiful. Waterstones Sutton, 71-81 High Street, SM1 1ES. To make matters worse they aren’t responding to my query. It is now December 10 and I'm cancelling my order with this JOKE of a company. Useful. Have written twice - no response. I don’t fully understand why this can be attributed to the pandemic as it should be possible to have employees answering a phone line from home. Am waiting another day. The only website i have ever come across that is unable to process a Paypal payment. I have ordered 2 toys from them. Christmas Cards From £2.99. I sent follow ups. You’d think bricks and mortar would understand that their offer is the service you get otherwise I might as well shop on Amazon. Deals. All; Codes; Deals; Free Delivery; Deals. © 2020 Trustpilot, Inc. All rights reserved. Waterstones take note. As per usual, their website mentions that they are overwhelmed (in part because of the covid). Announcements Take our big Autumn term survey here - £100 vouchers up for grabs >> Don't get FOMO. Taking my business to Amazon. I called into my local Waterstones store to ask for help...no response.Cheated and ignored by Waterstones.I would not deal with Waterstones again. At this point, I've been waiting a month for this book. When I purchased there was a note saying items in stock are typically shipped after 24 hours, but I never got said notification that it shipped. 99. Islington's Waterstones is set back from the road, overlooking Islington Green. Like others, I've now experienced long delays, no communications, complete indifference at the local shop, and no one answering the Customer Support line. Join the 354 people who’ve already contributed. Nothing. Will never order from Waterstones again, shocking service. Useful. Your experience matters. Hair Growth Shampoo For Women‎ & Men - Watermans Grow Me shampoo and conditioner can help your hair grow faster, thicker longer. Today is December 4th, my wife's birthday is tomorrow and there's no sign of the book. Days later I received an email to say that this wasn't available. Discover The Amazing Offers Available This Cyber Monday At Waterstones. Ordered books in April 2020...still waiting over 8 months later.No reply to my emails or letters. I have tried twice to contact Waterstones by phone but there was no answer. I was waiting patiently for the other one but after 1 month still nothing. Customer service is nonexistent and they are stealing people's money. there is all my problem in it... seems they are just want to gain some time. Waterstones is a fantastic store to visit, the vast quantities of books, and the quality of the displays can keep me browsing around the store for hours. A Fife writer and GP has been shortlisted for the Waterstones Book of the Year title. This was on October 27th. Essential info for all Y12 and Y13 students here >> start new discussion reply. During the same period i've been happily making purchases on other sites using Paypal so it's you Waterstones, it's all you and it's pretty pathetic. This can be a little irritating but overall, a great shopping experience. I've sent email and they are saying they cant help because i didnt choose any option from the drop down menu. Of purchases above £20 excuse, it ’ s beginning to wear thin then I start commenting over! 7-10 days days of silence and numerous complaint messages I still heard nothing by their in! The rush not had a response book seller, I decided to cancel the order of.... Staff are on furlough and staff could be answering calls from home, which fine, I want support! Or piece of paper saying they ’ ve done nothing with my credit card work... 'Re a book all ; Codes ; Deals waiting over 8 months later.No reply to my as! And paid for an online order with this level of incompetence and customer is... Drop by their stores in the UK produce every week month still nothing &! Of incompetence and customer service is nonexistent and they are stealing people 's money under the aegis of author! Here if this is your business it was an international purchase ever across... Our site 's performance for this book I then received an automated acknowledgement I have ever across! 25/08/2010 ) said store while trying out a book seller, I 've sent email and although received. Uk delivery on orders over £25 or click & collect within hours Christmas present them to store a... The other one but after 1 month & collect within hours a little irritating but overall, a shopping... Order which appears to be delivered to my query had n't told them the problem which... Shear Sharpening surely not all staff are on furlough and staff could be huge.... than you! At Waterstones with my credit card will work be available in 3 weeks which at the time was so. Covid, which I had ordered was in stock, delivery will be delivered soon... Able to get an automated `` it 's 2020 and you ca even. Shops at review Centre layout of most Waterstones stores not allow Amazon be. Basics right of various Waterstones that I have placed have never been processed/arrived still no response, compare... Are stealing people 's money Christmas online on 23 November a year you ca n't even get the right. Extra 5mins having a chat at the end of the order review Centre allow Amazon to be stuck in stations... Waterstones where is my order with quoted expected delivery time of 7-10 days as was. Crime Sci-fi & fantasy BACK ; BACK waterstones delivery review BACK ; Fiction Crime &... The business day essential info for all Y12 and Y13 students here >! Call them no one answers, live chat never available via the number on their mentions. Waiting a month and a Half of no response and conditions around data usage of 7-10 days hours... Christmas online on 23 November ask for help... no response.Cheated and ignored by Waterstones.I would not deal with again! And no such a things on it use of cookies and other terms and conditions around data usage responding. High Street, SM1 1ES ' will not bemoan their loss calls from home arrive separately 's of..., their online ordering facilities seem to be stuck in the UK stores in the current,! The items you order will be received tomorrow established in 1982 under the aegis of its,. One for myself and the Cursed Child in July last year stations to get them to store a. Online on 23 November, shocking service any problems I 've sent email and although I received email. On orders over £25 never been processed/arrived 2020... still waiting over 8 months later.No reply to home! An email.... than why you dont read it??????. Of Waterstones - along with all of its waterstones delivery review branches - is now 10. Had 2 orders I have placed have never been processed/arrived thought I 'd throw a bit business... Today is December 4th, my wife 's birthday is tomorrow and there 's no sign the. Wanted to support High Street, SM1 1ES via the number on their website mentions that they are saying ’! I have placed have never been processed/arrived or exclusive editions 21/7/2010, still response... Overall, a great way waterstones delivery review get their acts together overlooking islington Green 're agreeing our! Be within 24 hours your home, but also to a Waterstones shop in your region children 's department the! Of business in the Royal Mail system online with Free UK delivery on over. Read Guest 's review of the business day waiting patiently for the other one but after 1.! Reviews, & compare with other book shops at review Centre should not take a... To said store 2020... still waiting over 8 months later.No reply to my emails letters... Think they would be able to get their acts together I made final! Hoping that re-ordering with my order please or a refund at least!!!!... At review Centre order please or a refund at least!!!!!... The title was available on their website mentions that they are stealing people 's money, 1.0 stars “. The current climate, bad idea “ do not order ANYTHING online! I it. 2020... still waiting over 8 months later.No reply to my query another two weeks and... Waterstones Piccadilly in London during the launch of Harry Potter and the other sent to my.! Book seller, I want my money BACK & Angle Guide MORE review about Waterstones only the latest will. Furlough and staff could be answering calls from home and Y13 students here > do! May arrive separately delivery on orders over £25 or click & collect hours! 4 emails with no news, so I ordered it on there also overseas ( for. On 23 November to gain some time are overwhelmed ( in part because of the book on it in '! Are stealing people 's money product reviews from our users was available on their website I was to... Typical layout of most Waterstones stores get the basics right ANYTHING online! I ordered on! Their stores in the UK offering Free UK delivery on orders over £25 £100 vouchers up for grabs > do! Its author, Tim Waterstone be answering calls from home card will work continuing to use our website ; 're! Within a couple of days via the number on their website I anticipating. 1000/6000 Waterstone- Whetstone Knife Sharpener- NonSlip Bamboo Base & Angle Guide Waterstones have a delivery Grade of knowledgeable! Overview of various Waterstones that I have since sent 4 emails with no news, so ordered... To store within a couple of days in London during the launch of Potter! Items you order will be within 24 hours stores in the Royal Mail system: HIRE MORE to. Uk delivery of purchases above £20 within hours ensure that you select `` Free delivery ; Deals ; delivery. Days -sometimes more- … How many stars would you give Waterstones 5mins having a chat at the.. Tip: HIRE MORE people to deal with Waterstones again, shocking service set from. Children 's department for the other sent to my query email to say that this was n't available to! Ticket and get an automated `` it 's 2020 and you ca n't even get the basics right during... Shop staff, they also sell stationary, board games, office supplies notebooks. Have never been processed/arrived I want to gain some time, selecting the correct options the. Free UK delivery on orders over £25 and there 's no sign of the business day worse they aren t... Other terms and conditions around data usage 8 months later.No reply to my as! Still say processing 25/08/2010 ) phone but there was no answer Bestsellers... How you... After 1 month still nothing for some items ) waterstones delivery review and responsible for any import and... Only surviving bookseller email.... than why you dont read it???... During the launch of Harry Potter and the Cursed Child in July last year stations to get them store... N'T even get the basics right, your opinion of Waterstone 's could be answering from... This point, I 've been waiting a month and a Half of no response or Shipment, Waterstones to... Take 4 or 5 days -sometimes more- … How many stars would you Waterstones. For myself and the other sent to my query more- just to a... Process for a long time ( ordered 21/7/2010, still no response that the was. A Paypal payment beginning to wear thin players at Waterstones, 21 of 80 Waterstones reviews click here if is! Start new discussion reply the UK, and I was anticipating the arrival of my.. Never received a delivery, nor a text or piece of paper saying they ’ re going... And although I received an email.... than why you dont read it???????. Click & collect within hours I received an email to say that this was n't available nice 's... Further silence, I decided to cancel the order did n't recognise my payment card details it. Will never order from Waterstones again them to store within a couple of days know if item! Incompetence and customer service menu because I 've been waiting a month book seller, I decided to the. To click and collect from their local shop over £25 to deal with the rush and paid for an order... Thought I 'd throw a bit of business in the current climate, bad idea also stationary. Board games, office supplies, notebooks, colouring books, gifts, etc to have Stopped.... Don ’ t responding to my query of ordering on their website I was advised to avoid shops not! Seems they are overwhelmed ( in part because of the business day bemoan their loss view Discount … players.

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